COVID-19 Update

As the situation with the Coronavirus (COVID-19) is rapidly evolving, we wanted to communicate with clients of PEAK Exceptional Services to share information about our current status. We are closely monitoring the information provided by our local and state health officials about COVID-19 in our state and beyond. The health and safety of our clients is our top priority, and we are putting extra attention into our safety and sanitization procedures.

We Are Open For Business – Via Secure Video Sessions (“Telehealth”), Combined with In-Person Testing With Safety Precautions 

Both the City and County of Denver and the City and County of Broomfield (where our two offices are located) transitioned to “Safer at Home” orders on May 9th. At PEAK, we feel it is our responsibility to do our part to help stop the spread of this highly infectious disease. After consulting the most up-to-date information available from local and national health authorities as well as the professional organizations that provide guidance and oversight for psychology practices, PEAK has begun to offer some in-person testing services.

At this time, our Denver and Broomfield offices are open for in-person appointments on a limited, case-by-case basis.

We have implemented enhanced sanitization procedures in our offices, have installed “sneeze guards” and HEPA air filtration machines in our testing offices, and have instituted strict safety procedures for both our staff and our clients. We are using a combination of remote Telehealth services and in-person appointments in order to provide the highest quality of care for assessment, while still minimizing risk for the coronavirus.

Assessment/Testing Options

Consultation/Intake and Feedback Sessions are being provided through a secure, HIPAA-compliant video conferencing system. We had already been using these services intermittently over the past several years, so we have been able to seamlessly transition into providing telehealth options for all clients initially seeking our services, and for clients who are in the midst of evaluations and needing to meet with our providers to learn the results.

Testing/Evaluation Services: At this time, some tests that we commonly use in our assessments are already available for remote administration (through videoconference sessions or remote administration of standardized questionnaires and measures) and test publishers are actively working on updates to additional testing procedures that will enable us to give more tests remotely in the very near future. However, a number of the tests we administer must be done face-to-face. When deemed necessary and appropriate, we are scheduling in-person testing sessions for certain tests that cannot be completed remotely. We will keep our clients updated as the situation evolves. If you have a question about services we encourage you to call us or schedule a free 20 minute consultation with Dr. Terri Lucero, our Executive Director. 

Future Updates:

Over the coming weeks and months, please know that we will maintain close contact with the relevant municipal departments of Public Health and the Colorado Department of Public Health and Environment.  If we receive information indicating any potential exposure to COVID-19, our immediate first action is to seek the expert guidance of these departments.  These departments direct us on what actions we need to take and what information to communicate.

If our office status changes, we will post updates to this page.

Please Contact Us Directly With Questions

720-377-3250

Staying Informed and Reducing Your Risk

We understand that the COVID-19 situation can create fear and anxiety. To ease anxiety around what may happen to you during the general coronavirus response, we encourage you to follow these recommended precautions:

  • Limit your media exposure to coronavirus updates, statistics, and recommendations to once per day.
  • Obtain your coronavirus information from a reliable source such as the Center for Disease Control.
  • Follow basic infection control guidelines including:
    • Hand Washing frequently (but not obsessively).
    • Don’t touch your face with unwashed hands.
    • Sanitize the objects you and lots of people touch.
    • Physical Distancing – Do not attend large gatherings and avoid shared spaces as much as possible.

Additional information on COVID-19 is available by calling CO-Help at 303-389-1687 or 877-462-2911 from 10 a.m.-10 p.m. (including weekends) or by emailing COHELP@RMPDC.org. Answers are available in English, Spanish, Mandarin and other languages. Additional information is available online from the Colorado Department of Public Health and Environment.